Kuala Lumpur, November 18 - CASSIS Services Sdn Bhd, a smartcard solution and service provider, has implemented the First-in-the-World download of electronic Coupon
via satelite TV into the chip of a payment smartcard.
CASSIS, in colloboration with one of its client, a large Malaysian Bank, provide this additional channel to promote the usage of their credit cards.
"Since the Bank has invested heavily to migrate all its credit cards to chip last year, it is wise and beneficial for the Bank to provide this value-added service as
a way to obtain return on its investment." says Chua Thian Yee, CEO of CASSIS.
"This is another channel for the Bank to reach out to its customers and it is a replacement of the traditional cut-out coupons by
maximising the capability of the chip in the smartcard." he says.
"The TV-Coupon program is very simple: the cardholder tunes into a dedicated TV channel and selects the offers he wants. He then inserts his smartcard credit card into the setup box
and download the electronic coupon into his smartcard. When he is at the merchant outlet to purchase and pay for the item, the terminal automatically deducts
the discount from his credit card." Chua explains.
All Card Issuers in Malaysia have migrated their entire card base to chip card last year as a mandate by the Central Bank of Malaysia, Bank Negara.
"We have seen many Card Issuers in Malaysia to be issuing smartcards with high memory chips but how many of them actually utilise the additional space on
the chip. Hence, we work and advise our clients on how to maximise this extra memory space by providing various value-added services such as Loyalty and this TV-Coupon
download." Chua says.
As the business environment becomes more competitive, with Card Issuers waiving annual fees and giving free gifts, Card Issuers have to differentiate themselves in the
marketplace by providing more and varied services to cardholders. "Based on proven trends, the more services a cardholder subscribes the less likely he will churn." Chua added.
This TV-Coupon program can be seen as both Customer Acquistion and Retention strategy to promote more services to the Bank's cardholders.
For more information on this TV-Coupon program, please kindly contact us at +603.7490.4500.